Support > Document Scanner > FAQ > No.25 > C24 error > SMTP
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Products & Solutions
Please check and confirm the following SMTP Server Settings
[1] Please check the following settings within the device's configuration Web page
Network scanner select tool -> Configuration Web
< Server - SMTP>
Account:
- From Address * 1
- SSL / TLS: {On / Off} * 2
- Port Number * 2
* 1: You may need an actual e-mail account that can receive POP 3 email messages.
* 2: Settings must match SMTP server configuration
[2] If SSL / TLS is On in [1], please check the following contents
<Network - SSL / TLS>
Settings:
Security Level [Edit]
- SSL / TLS Client Settings * 1
* 1: Please check SMTP Server configuration for exact settings
[3] Please check if you can send e-mail with the setting of [1] with any e-mail software (* 1)
->if the email is not sent, there is comunication problems with the server.
Please comfirm No.14 check items or consult your network administrator / server administrator.
* 1: Make sure to test on a PC other than the SMTP Server
If there are no issues with the settings listed above, please comfirm next [4].
[4]Please check the following settings within the device's configuration Web page
Network scanner select tool -> Configuration Web
<Network - IP Configurationr>
IP Address:
- DHCP * 1
- Auto IP
- IP Address * 1
- Subnet Mask
- Default Gateway * 2
* 1: If the following IP address range is displayed, there is a possible communication error with the DHCP Server
- "169.254.0.0" to "169.254.255.255"
(IP Address set by AutoIP)
* 2: If there is no IP Address displayed, there is a possibility network connection issue.
- "0.0.0.0"
If there are no problems with the above settings, the following factors must be investigated further.
Please consult your network administrator or server administrator to check the following.
- Server down
- Server software down
- Down the network route (cable / router / hub)
- Firewall
- IP / MAC filtering
- Network communication destination regulation
Network scanner select tool -> Configuration Web
< Server - SMTP>
Account:
- From Address * 1
- SSL / TLS: {On / Off} * 2
- Port Number * 2
* 1: You may need an actual e-mail account that can receive POP 3 email messages.
* 2: Settings must match SMTP server configuration
[2] If SSL / TLS is On in [1], please check the following contents
<Network - SSL / TLS>
Settings:
Security Level [Edit]
- SSL / TLS Client Settings * 1
* 1: Please check SMTP Server configuration for exact settings
[3] Please check if you can send e-mail with the setting of [1] with any e-mail software (* 1)
->if the email is not sent, there is comunication problems with the server.
Please comfirm No.14 check items or consult your network administrator / server administrator.
* 1: Make sure to test on a PC other than the SMTP Server
If there are no issues with the settings listed above, please comfirm next [4].
[4]Please check the following settings within the device's configuration Web page
Network scanner select tool -> Configuration Web
<Network - IP Configurationr>
IP Address:
- DHCP * 1
- Auto IP
- IP Address * 1
- Subnet Mask
- Default Gateway * 2
* 1: If the following IP address range is displayed, there is a possible communication error with the DHCP Server
- "169.254.0.0" to "169.254.255.255"
(IP Address set by AutoIP)
* 2: If there is no IP Address displayed, there is a possibility network connection issue.
- "0.0.0.0"
If there are no problems with the above settings, the following factors must be investigated further.
Please consult your network administrator or server administrator to check the following.
- Server down
- Server software down
- Down the network route (cable / router / hub)
- Firewall
- IP / MAC filtering
- Network communication destination regulation
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Support > Document Scanner > FAQ > No.25 > C24 error > SMTP