FAQ

The maximum length of continuous operation is 16 hours.

The genuine wall-mounted hardware for the CQ1 Series made by Panasonic is not available as an option. Please use general-purpose hardware, made by a hardware manufacturer, which conforms to VESA specifications.

TH-86CQ1 / TH-75CQ1　→　VESA standard-compliant　600 x 400 mm (23.7" x 15.8")
TH-65CQ1 / TH-55CQ1 / TH-50CQ1　→　VESA standard-compliant　400 x 200 mm (15.8" x 7.9")
TH-43CQ1　→　VESA standard-compliant　200 x 200 mm (7.9" x 7.9")

TH-86CQ1 / TH-75CQ1　→　Screen diameter M8 screws / Screw hole depth 18 mm
TH-65CQ1 / TH-55CQ1 / TH-50CQ1　→　Screen diameter M6 screws / Screw hole depth 17 mm
TH-43CQ1 　→　Screen diameter M6 screws / Screw hole depth 14 mm

The genuine option wall-hanging bracket arm for the CQ1 Series is not available.
Please use general-purpose hardware, made by a hardware manufacturer, which conforms to VESA specifications.

TH-86CQ1 / TH-75CQ1　→　VESA standard-compliant　600 x 400 mm (23.7" x 15.8")
TH-65CQ1 / TH-55CQ1 / TH-50CQ1　→　VESA standard-compliant　400 x 200 mm (15.8" x 7.9")
TH-43CQ1　→　VESA standard-compliant　200 x 200 mm (7.9" x 7.9")

They are not compliant with the VESA standard, so they cannot be used.

No, it cannot.
The lower back of the main unit extends out from the mounting surface so it cannot be attached.

No, it isn't.

Vertical installation is not supported, so please do not install the display vertically.

Vertical installation is not supported, so please do not install the display vertically.

When mounted horizontally, the display can be tilted 20° forward.

*Tilting backward with a horizontal installation or vertical installation not supported.

No, it cannot.

When using a installation stand, ensure there is at least a 10-cm space above and to the sides of, and a 5-cm space to the rear of the display, and do not block the space between the bottom surface of the display and the floor surface.
When using other installation methods (such as wall mounting,) please follow the corresponding installation instructions.
If there are no dimensions described in the installation instructions, leave at least a 10-cm space above and to the sides of, and a 5-cm space to the rear of the display before installing.

* The upper limit of the guaranteed operating temperature of this display is 40°C.
Please ensure proper ventilation to keep the ambient temperature around the display at 40°C or lower.

There are no other installation methods for this display other than the default mounting holes.

The lower back of the main unit extends out from the mounting surface. Please make sure that is does not interfere with the installation surface or the installation bracket you are using.

* Please see the specifications for details.

Yes, it is compliant with the VESA standard.

There is no specific gap restriction, but the LCD panel and glass may not be adhered.
The upper limit of the guaranteed operating temperature of this display is 40°C.
Install a cooling fan and vent and ensure proper ventilation to keep the ambient temperature around the display including the front of the LCD panel at 40°C or lower.

There is a page that offers a CAD drawing on our website. Please download it from the following URL.
https://docs.connect.panasonic.com/prodisplays/download/cad/#entry

It is compatible with a commercially available USB memory. (Not compatible with those with a security function or write-protection function.
Content that was not formatted with FAT16 or FAT32 cannot be used.

Please see the operating instruction for details.

The maximum USB memory size is 32 GB.

Can still images or videos in the USB memory be played automatically? (Maximum 30 files)
Please use the USB media file playback function (automatic playback (USB)).

(Notification)

• Still images and videos cannot be simultaneously played automatically.

Please see the operating instruction for details.

Still images and videos in the USB memory can be played automatically. (Maximum 30 files)

Preparation
Create a folder named "AUTO_PLAYBACK" in the route folder of the USB memory, and store the files in that folder.
Follow the steps below to set automatic playback.
MENU ⇒ Initial setting ⇒ Automatic playback (USB) ⇒ Set still images/videos

Automatic playback of files
Connect the USB memory and turn on the device.
The automatic playback will begin.
The USB memory can be connected even after turning on the device.
The automatic playback will begin.

How to turn off automatic playback
Press <EXIT>.

(Notification)

• Still images and videos cannot be simultaneously played automatically.
• With automatic playback, all still image and video files in the "AUTO_PLAYBACK" folder will be played repeatedly.
• During automatic playback, only < VOL + > / < VOL - > and < EXIT > can be used.
  

Please see the operating instruction for details.

The following are possible reasons.

1). The resolution of the JPEG files may exceed the maximum resolution (15380 x 8640). Use files that are within the stipulated maximum resolution.

2). Playback is not possible if the JPEG files are progressive JPEG. Create content with baseline JPEG.

3). Playback is not possible if the color mode of the JPEG files is "CMYK." Create files with the "RGB" color mode. Set the color mode to "YUV" or "RGB" and create files.

4) Replace the USB memory with another one and confirm.
⇒ Depending on the USB memory, it may not be able to play normally.

The data file may be unplayable.

* Some files in supported formats may not be playable.

Please confirm the following contents.

• Change the resolution or frame rate.
  ⇒ Keep the maximum resolution within the specified value.
  Please read the "instruction manual" regarding the maximum resolution.
• Convert to another codec (video compression method) and confirm.
  ⇒ The supported codecs (video compression method) are as follows.
  
  Extension: Codec/profile
  mp4: H.264 / Main Profile and High Profile @ Level4.0
  ts: MPEG2 / MP @ HL
  H.264 / Main Profile and High Profile @ Level4.0
  mpg: MPEG1 / Main Profile
  MPEG2 / Main Profile
  avi: MPEG2 / MP @ HL
  H.264
  JPEG
• Replace the USB memory with another one and confirm.
  ⇒ Depending on the USB memory, it may not be able to play normally.

The data file may be unplayable.

* Some files in supported formats may not be playable.

Please confirm the following contents.

• Change the sampling frequency or bit rate.
  ⇒ Keep within the specified value.
  Please read the "instruction manual" regarding the specified value.
• Convert to another codec (video compression method) and confirm.
  ⇒ The supported codecs (audio compression method) are as follows.
  MP3 MPEG-1 Layer2, MPEG-1 Layer3, MPEG-2 Layer3
• Replace the USB memory with another one and confirm.
  ⇒ Depending on the USB memory, it may not be able to play normally.

For details, refer to the Operating instructions.

The maximum number of alphanumeric characters that can be used for a folder name or file name is 32 characters.

The maximum size for one file is 4 GB.

Yes, you can.
Set the music on with the operation bar.
The music file with the earliest creation date and time will be played at the same time.

Yes, it is.
Set the starting point with Set A on the operation bar, and then set the end point with Set B.

No, it cannot.
You can select from 3 seconds (3s), 6 seconds (6s) and 9 seconds (9s) with the playback interval on the operation bar.

It will be output from the analog audio output (AUDIO OUT.)

No, it cannot.

No, it cannot.

Yes, it is possible.
The content will be played on repeat after sequential playback.

Still images will be played seamlessly.

They are played in ascending order of creation date and time, not by file name.

They are played in ascending order of creation date and time, not by file name.

By setting the input as USB, the automatic playback will begin from next time without displaying the USB confirmation message.

There is no setting function at startup, and the display will start up in the state just before turning off the power (last memory).

Please control by serial (RS-232C) or LAN, and not the ID function.
You can also block operations from the remote control with the remote control lock function.

Yes, it is.
Configure the settings from MENU ⇒ Initial settings ⇒ Remote control lock

For details, refer to the Operating instructions.

Yes, it is.
Configure the settings from MENU ⇒ Initial settings ⇒ Main unit button lock

For details, refer to the Operating instructions.

It can be removed with either of the following two methods.

1). An "L" will be displayed in red letters in the upper left part of the screen if you press and hold < Play ( )>.
Press the cursor button in order of   before the "L" disappears. It will change to an "L" in green letters and remove the button operation restriction.

2). By unplugging the power plug from the outlet and starting it again by connecting the power plug while pressing the power button of the main unit (please insert the power button mark from the instruction manual here), the button operation restriction will be removed in the same way.

For details, refer to the Operating instructions.

Yes, that is not a problem.

* The changes may not be able to be saved when cutting the power immediately after changing the settings.

If the primary power is turned off due to a power outage, etc., and restores after that, the display will return to the state it was in before the power was turned off (last memory).

Because the device is not equipped with a timer setting function, the requested operation is not possible.

No, it does not.

There is no multi-screen setting function, so it is not possible to install multiple images with multiple displays and enlarge them.

No, it cannot.

• Do not place any obstacles between the remote control and the remote control receiver of the main unit.
• Please operate the remote control toward the same part from the front of the remote control receiver or the direction where you can see the remote control receiver.
• When operating the remote control directly toward the remote control receiver of the main unit, operate within about 7 m from the front of the remote control receiver. The operable distance may become shorter depending on the angle.
  

When operating the remote control directly toward the remote control receiver of the main unit, operate within about 7 m from the front of the remote control receiver. The operable distance may become shorter depending on the angle.

Certain shaped plugs may touch the surrounding parts of the adjacent connection cable plugs or the back cover, and cannot be used.
Use a connecting cable with a plug size that fits the attachment.
Confirm the drawing from the specifications.

Download the specifications and see the "Terminal area diagram".

The display is not equipped with a composite video input (VIDEO input) terminal.
Please use the HDMI input terminal or PC input terminal (mini D-sub 15-pin).

There are two HDMI input terminals.

There is one USB terminal.

Yes, it is TYPE A.

No, it is not compatible. It is compatible with USB2.0.

Can DC 5V/0.5 A power be supplied.

It cannot be supplied during standby mode.

The input terminal cannot be switched automatically.

No, it is not possible.

Yes, you can.
Set to "Enable" from MENU ⇒ Initial settings ⇒ No signal automatic off.

If there is no input signal for about ten minutes, the power will turn off automatically (put into standby mode) The remaining time from one minute before the power is turned off until it disappears is displayed as follows.
(33 seconds until it is automatically turned off due to no signal)

This device does not have a function to set the date and time, so the time cannot be displayed.

Confirm from MENU ⇒ Initial settings ⇒ Information.

The surface treatment is generally called non-glare with anti-glare specifications.

Yes, it is a Color TFT LCD panel model.

Three RGB primary color types are available.

No, it is not equipped on the display.

This is the maximum value.

The HDMI audio signal format is linear PCM (sampling frequency: 48kHz/44.1kHz/32kHz.)

Yes, it is.
However, we do not guarantee control with all devices.

No it isn't.

No it isn't.

No, it is not possible. The video input and audio input are integrated.
When using the HDMI 1 input terminal, it will be the video and audio input in HDMI 1.

You cannot switch to audio input from another input terminal.

The audio can be selected between the built-in speakers or external output.

You can temporarily mute the audio by pressing the "MUTE" button on the remote control.
Press the button again to unmute.
It will also unmute if you turn the power "ON" or "OFF" or change the volume.

No, it cannot.

Because the remote control receiver/power lamp is a fixed type, it cannot be slid and stored inside the main unit.

Set to "Not lit" from MENU ⇒ Initial settings ⇒ Power LED.

No, the display is not equipped with this function.

No, it does not.

Since it does not have a built-in tuner, TV broadcasts cannot be viewed with this display alone.

No, the display is not equipped with this function.

Yes, it supports HDCP2.2.

No, it is not.

No it is not equipped with an SD card slot. It is only equipped with a USB memory terminal.

No, it is not.

Yes, it is.

It cannot be connected because the display is not equipped with a wireless LAN function.

Updating the contents on the USB memory and changing the content display time, etc. cannot be controlled via a network such as LAN.

No, they cannot be used.

No, they cannot. It will be either one.
Set from MENU ⇒ Initial settings ⇒ Network settings ⇒ SERIAL IN/LAN selection.

The basic control commands are as the following "List of commands".

*See here for the detailed control command list.

The serial (RS-232C) terminal pin number (2) on the display side is the transmission data (TXD), and (3) is the received data (RXD).

The device conforms to the Act on Product Safety of Electrical Appliances and Materials, and the "PSE" mark is printed on the rating label.

Approximately 50,000 hours.

* The estimated panel service life is up to half the brightness at an ambient temperature of 25°C (±2°C.)
The service life may be shorter depending on the usage environment.

Approximately 1.06 billion colors.

The external dimensions of the package (W x H x D) and package weight are as follows.

TH-65CQ1 → 1600 x 995 x 185 mm （Approx. 32 kg）
TH-55CQ1 → 1375 x 860 x 179 mm （Approx. 21 kg）
TH-50CQ1 → 1240 x 777 x 168 mm （Approx. 13 kg）
TH-43CQ1 → 1070 x 675 x 160 mm （Approx. 12 kg）

* Please see the specifications for details.

The warranty is for one year from the date of purchase.

For this device, we keep the performance parts for repair that are necessary to maintain the functions of the LCD display for eight years after the production is discontinued, so during that time, performance can be maintained through repairs.