FAQ

Yes, it is.

A wall-mounted bracket manufactured by Panasonic is not available as an option for the SQE1 series. Use a general-purpose mounting bracket made by a hardware manufacturer which conforms to VESA specifications.

TH-98SQE1 → VESA standard compliant 800 mm x 400 mm, screw diameter M8, depth 12 mm
TH-86SQE1 → VESA standard compliant 600 mm x 400 mm, screw diameter M8, depth 12 mm
TH-75SQE1 → VESA standard compliant 600 mm x 400 mm, screw diameter M8, depth 10 mm (allowable screw length 23 mm)
TH-65SQE1 → VESA standard compliant 400 mm x 400 mm, screw diameter M6, depth 10 mm (allowable screw length 23 mm)
TH-55SQE1 → VESA standard compliant 200 mm x 200 mm, screw diameter M6, depth 12 mm (allowable screw length 22 mm)
TH-49SQE1 → VESA standard compliant 200 mm x 200 mm, screw diameter M6, depth 12 mm (allowable screw length 22 mm)
TH-43SQE1 → VESA standard compliant 200 mm x 200 mm, screw diameter M6, depth 9 mm (allowable screw length 18 mm)

* The allowable screw length is the maximum value from the mounting hole end face.
If the length exceeds this value, the screw may come in contact with the internal circuit board and cause malfunction.

The screw diameters and depths are as follows.

TH-98SQE1 → VESA standard compliant 800 mm x 400 mm, screw diameter M8, depth 12 mm
TH-86SQE1 → VESA standard compliant 600 mm x 400 mm, screw diameter M8, depth 12 mm
TH-75SQE1 → VESA standard compliant 600 mm x 400 mm, screw diameter M8, depth 10 mm (allowable screw length 23 mm)
TH-65SQE1 → VESA standard compliant 400 mm x 400 mm, screw diameter M6, depth 10 mm (allowable screw length 23 mm)
TH-55SQE1 → VESA standard compliant 200 mm x 200 mm, screw diameter M6, depth 12 mm (allowable screw length 22 mm)
TH-49SQE1 → VESA standard compliant 200 mm x 200 mm, screw diameter M6, depth 12 mm (allowable screw length 22 mm)
TH-43SQE1 → VESA standard compliant 200 mm x 200 mm, screw diameter M6, depth 9 mm (allowable screw length 18 mm)

* The allowable screw length is the maximum value from the mounting hole end face.
If the length exceeds this value, the screw may come in contact with the internal circuit board and cause malfunction.

Wall-mounted bracket made by Panasonic is not available as an option for SQE1 series. Please use a general-purpose mounting bracket, made by a hardware manufacturer, which conforms to VESA specifications.

TH-98SQE1 → VESA standard compliant 800 mm x 400 mm, screw diameter M8, depth 12 mm
TH-86SQE1 → VESA standard compliant 600 mm x 400 mm, screw diameter M8, depth 12 mm
TH-75SQE1 → VESA standard compliant 600 mm x 400 mm, screw diameter M8, depth 10 mm (allowable screw length 23 mm)
TH-65SQE1 → VESA standard compliant 400 mm x 400 mm, screw diameter M6, depth 10 mm (allowable screw length 23 mm)
TH-55SQE1 → VESA standard compliant 400 mm x 200 mm, screw diameter M6, depth 13 mm (allowable screw length 22 mm)
TH-49SQE1 → VESA standard compliant 200 mm x 200 mm, screw diameter M6, depth 12 mm (allowable screw length 22 mm)
TH-43SQE1 → VESA standard compliant 200 mm x 200 mm, screw diameter M6, depth 9 mm (allowable screw length 18 mm)

* The allowable screw length is the maximum value from the mounting hole end face.
If the length exceeds this value, the screw may come in contact with the internal circuit board and cause malfunction.

Not included with TH-98SQE1, TH-86SQE1, TH-75SQE1 and TH-65SQE1. Included only with TH-55SQE1, TH-49SQE1 and TH-43SQE1.

Spacers: 4 pcs.
Part number: DPVF3499ZA/X1
Size: Inner diameter: 7 mm, Outer diameter: 25 mm, Length: 30 mm
Material: Iron

Screws for spacers: 4 pcs.
Part Number: DPVF3500ZA/X1
Shaft diameter: M6
Length: 45 mm

Yes, it is compatible with vertical installation.
Please be sure to install it with the side terminal block on the right side

* Installing in different directions may cause heat to build up inside, resulting in fire or malfunction.

The OSD can be rotated as required.

This can be changed in Menu ⇒ Settings ⇒ Signage ⇒ Control Settings ⇒ Display Installation. Set to "Vertical 2". The OSD will be rotated 90 degrees clockwise making the display easier to see when installed vertically.

* Input video image will not be rotated.

There is no genuine optional stand for vertical installation of the SQE1 series.
Please use a general-purpose mouting bracket, made by a hardware manufacturer, which conforms to VESA specifications.

TH-98SQE1 → VESA standard compliant 800 mm x 400 mm, screw diameter M8, depth 12 mm
TH-86SQE1 → VESA standard compliant 600 mm x 400 mm, screw diameter M8, depth 12 mm
TH-75SQE1 → VESA standard compliant 600 mm x 400 mm, screw diameter M8, depth 10 mm
TH-65SQE1 → VESA standard compliant 400 mm x 400 mm, screw diameter M6, depth 10 mm
TH-55SQE1 → VESA standard compliant 400 mm x 200 mm, screw diameter M6, depth 13 mm
TH-49SQE1 → VESA standard compliant 200 mm x 200 mm, screw diameter M6, depth 12 mm
TH-43SQE1 → VESA standard compliant 200 mm x 200 mm, screw diameter M6, depth 9 mm

When mounted horizontally/vertically, the display can be tilted 20° forward.

* Tilting the display backward is not supported.

No, it is not.

There are no regulations.

The upper limit of the guaranteed operating temperature of this display is 40°C.
Install a cooling fan and vent, and ensure proper ventilation to keep the ambient temperature around the display including the front of the LCD panel at 40°C or lower.

* If the temperature inside the case or cabinet cannot be ascertained, install the display by maintaining a distance of 70 mm or more at the top and 50 mm or more at the bottom, left, right, and rear of the display, and use the display in an environment where the ambient temperature of the case or cabinet is 35°C or less.

No, it cannot.

The upper back of the main unit protrudes out from the mounting surface only in the 55/49/43V models.
Use the spacers provided to prevent interference with the installation surface and the installation brackets.

* Refer to Dimensions in the Spec Sheet.

Yes, it is compliant with the VESA standard.

There is no specific gap restriction, but the LCD panel and glass cannot be adhered.
The upper limit of the guaranteed operating temperature of this display is 40°C.
Install a cooling fan and vent and ensure proper ventilation to keep the ambient temperature around the display including the front of the LCD panel at 40°C or lower.

There is a page that offers a CAD drawing on our website.
Please download it from the following URL.
https://docs.connect.panasonic.com/prodisplays/download/cad/#standard

• It is compatible with a commercially available USB memory. (Not compatible with those with a security function or write-protection function.)
• File system: FAT32 or NTFS
• Only a single partition configuration is supported.
• The maximum USB memory size； FAT32: 32GB NTFS: 256TB (As of 2022)

It varies depending on the file system.

32 GB in the case of FAT32.
256 TB in the case of NTFS (As of 2022).

FAT32 and NTFS.

It varies depending on the file system.

32 GB in the case of FAT32.
256 TB in the case of NTFS (As of 2022).

1000 files.

Yes, images and videos can be played (maximum 1000 files)

Set Menu ⇒ Settings ⇒ System ⇒ Miscellaneous ⇒ USB Auto Play to "ON", and place the files to be played in the root directory of the USB memory.

Still images will be displayed for approximately 9 seconds.
Videos will be played for the duration of the video.
The playback time cannot be changed.
A black screen will be inserted between files for approximately 1 second.

Set Menu ⇒ Settings ⇒ System ⇒ Miscellaneous ⇒ USB Auto Play to "ON", and place supported still images and video files in the root directory of the USB memory. The files will be played sequentially in order of file name, and on reaching reach the end, the files will be played again from the beginning.

Specific files in the root directory can also be played automatically. This can be achieved by creating a playlist named "playlist.txt" and placing it in the root directory. The files will be played in the order they are listed, and on reaching reach the end, they will be played again from the beginning. Please note that playlists do not support file names in Japanese.

Still images will be displayed for approximately 9 seconds.
Videos will be played for the duration of the video.
The playback time cannot be changed.

* Refer to USB Auto Play in the Operation Manual.

Check the playback file specifications.
(Playback of some files may not be possible even if they are supported)

* Download the User's Manual and refer to Supported Media Formats From USB.

No, it cannot.

No.
Playback time is approximately 9 seconds for still images.
A black screen will be inserted between files for approximately 1 second.

Yes, audio can be output.

No, it cannot.

Yes, 4K video files can be played.

Yes, looping playback is supported.

A black screen will be inserted between files for approximately 1 second.

If there is no playlist, the files will be played in the order of their file names.

The files will be played according to the order in which they are listed, starting from the beginning of the file.

The following four can be selected.

Default: playlist.txt
PLAYLIST1: playlist1.txt
PLAYLIST2: playlist2.txt
PLAYLIST3: playlist3.txt

No.

Video files can be played from the middle.
By specifying the playback start time in the file, the file can be played from the middle.

Music files cannot be played from the middle.

Yes.
Please follow the steps given below.

• Open the operation panel while the still images are being displayed.
• Select the gear icon on the right side of the control panel to open the settings menu.
• Open USB viewer settings in the settings menu.
• Select the Slide Show Interval setting.
  Intervals from 5 to 30 seconds can be selected in increments of 5 seconds.

Check the playback file specifications.
(Playback of some files may not be possible even if they are supported)

* Download the User's Manual and refer to Supported Media Formats From USB.

Set these in the startup configuration in power return mode.
These settings can be configured from Menu ⇒ Settings ⇒ Signage ⇒ Startup Settings ⇒ Power Return Mode
Power return mode includes Last Memory, On, and Standby. These operate as follows.
Power-on mode includes Last Memory, On, and Standby. These operate as follows.
"Last memory" → The display will start up in the state it was in before the power was turned off.
"On" → The display will start up with the power On (power LED: green)
"Standby" → The display will start up with the power in Standby (power LED: red)

Yes, the display has a built-in web browser.

No.

Yes, these formats are supported.
However, the recognition of all tags and elements defined by these standards is not guaranteed.

Since there is no remote control ID function, please use a serial RS-232C or LAN connection to control the displays.

All buttons except the power button can be disabled.
Set Menu ⇒ Settings ⇒ Signage ⇒ Control Settings ⇒ Remote Controller Lock to "On".

* See Remote Controller Lock in the Operating Instructions.

To turn this function "Off" and allow remote control operation, press Menu → 1 → 9 → 7 → 3 on the remote control. After the Signage menu appears, set Control Settings ⇒ Remote Controller Lock to "Off".

* See Remote Controller Lock in the Operating Instructions.

Yes, that is not a problem.

* The changes may not be able to be saved when cutting the power immediately after changing the settings.

If the power is suddenly cut off due to a blackout, etc. and then is restored, assuming the display has the same settings as when it was shipped from the factory, the display should be in the same state it was in just before power went off.
The Initial Power Mode can be set to Last memory, On, or Standby. When power is restored, the display starts up as follows:
"Last memory" → Display starts up in the same state it was in just before power went off.
"On" → Display starts up in power On. (Power Indicator: green).
"Standby" → Display starts up in Standby mode (Power Indicator: red or orange).

It will be maintained for 14 days.

Up to four different programs/schedules can be registered in Scheduler Settings.
Go to Menu ⇒ Settings ⇒ Signage ⇒ Scheduler Settings.

* See Scheduler Settings in the Operating Instructions.

Yes it does.

See Scheduler Settings in the Operating Instructions.

* See Scheduler Settings in the Operating Instructions.

No.
The scheduler is designed such that the "Off" time cannot be set earlier than the "On" time.
As an example, for [Input video signal from the HDMI 1 input terminal, power on at 5:00 am and power off at 1:00 am on weekdays (Monday to Friday)], use two of the four schedules with the following settings.

(1) On: 05:00 / Off: Not set (not checked)
/Input: HDMI1 / Check Monday-Friday
(2) On: 00:00 / Off: 01:00
/Input: Last input or HDMI1 / Check Tuesday-Saturday

If the power on time of (2) is reached while the power of (1) is still on, the power will be turned off at the power-off time of (2) because they refer to the same input.

If you do not know the PIN, contact the dealer where you purchased the product for repair.

Restore the factory default settings in the Signage menu, and change the value from the PIN setting screen, as you did during the initial power cycle.

* Note that all settings, not just the PIN, will be restored to factory defaults.

Yes.
Go to Menu ⇒ Settings ⇒ Signage ⇒ Video Wall Settings.

* See Video Wall Settings in the Spec Sheet.

Please check the following.

• Check whether any obstacle is present between the external IR receiver of the main unit and the remote control.
• Check whether the remote control is being operated from the front of the external IR receiver or in the line of sight of the external IR receiver.
• Check whether the remote control is being operated by pointing it directly at the external IR receiver of the main unit, or if it is being operated within about 7 m from the front of the remote control receiver. Depending on the angle, the operable distance may be shorter.
• Check whether the external IR receiver is being exposed to an outdoor light or strong fluoroscent light.

* See the Basic Operations in the Operating Instructions.

When operating the remote control directly toward the remote control receiver of the main unit, operate within about 7 m from the front of the remote control receiver. The operable distance may become shorter depending on the angle.

Certain shaped plugs may touch the surrounding parts of the adjacent connection cable plugs or the back cover, and cannot be used.
Use a connecting cable with a plug size that fits the attachment.
Confirm the drawing from the specifications.

Download the specifications and see the "Terminal area diagram"

No, it is not equipped on the display.

There are four HDMI input terminals.

There are four USB terminals.

There are three USB Type-A terminals and one USB Type-C terminal.

No, it is not compatible. It is compatible with USB2.0.

TYPE A ： DC 5V/ max. 0.5A
TYPE C ： DC 5V/ mac. 1.5A

Yes it can.
Set Menu ⇒ Settings ⇒ Signage ⇒ Power Up Settings ⇒ Power Mode to "Reactive".

* In Reactive mode, standby power consumption will increase.

Yes.
If the video device outputting the video signal supports the DisplayPort alternative mode, the unit can display the video signal as long as it is one of the video signals described in preset signals in the Operating Instructions.

* See Preset Signals in the Operating Instructions.

No.
Only the USB memory that has been recognized by the unit can be used from among multiple inserted USB memory devices.
If you remove one of two inserted USB memory devices, the USB memory that remains inserted will be recognized.

Yes.
The settings on the main display unit can be copied to other displays using a USB memory device. This saves time when setting up multiple display units.

* See Clone to USB and Clone from USB in the Operating Instructions.

As long as the software version of the source and destination are the same, settings can be copied even if display sizes are different.

Settings in Video, Audio, Network, Signage, and System can be copied.

* Some settings are not supported.

The display can automatically switch to a currently active HDMI input when an input is received from the HDMI 1 or HDMI 2 terminals.

Set Menu ⇒ Settings ⇒ Signage ⇒ Control Settings ⇒ Automatic Input Switching to "Enable"
Note that this function is available only for HDMI 1 and HDMI 2 terminals.

* See Automatic Input Switching in the Operating Instructions.

Yes. Use an HDMI terminal.

If you are using HDMI 1,
Set Menu ⇒ Settings ⇒ Signage ⇒ Power Up Settings ⇒ HDMI1 Power Management to "Enable".

If you are using HDMI 2, HDMI 3, or HDMI 4,
Set Menu ⇒ Settings ⇒ Signage ⇒ Power Up Settings ⇒ HDMI2-HDMI3-HDMI4 Power Management to "Enable".
However, this will not result in input switching. Video will be displayed only when a video signal is input to the last connected input.

* See HDMI 1 Power Management in the Operating Instructions.

Yes.
Set Menu ⇒ Settings ⇒ Signage ⇒ Control Settings ⇒ No-Signal Auto Off to "Enable".

This depends on the No-signal Determination Time.
Set the duration with Menu ⇒ Settings ⇒ Signage ⇒ Control Settings ⇒ No-signal Determination Time
A duration from 5 to 60 seconds can be set in increments of 5 seconds.

It depends on the No-signal Auto Off Time.
Set the duration with Menu ⇒ Settings ⇒ Signage ⇒ Control Settings ⇒ No-signal Auto Off Time.
A duration of 0, 10, 60, 120, 180, 240, 300, 360, 420, 480, 540, 600 or 3600 seconds can be selected.

* Note that this setting is not available when "No Signal" is set to "Input Search".

No.
When the recall button of the remote controller is pressed, it will be displayed for five seconds before it disappears.

Software update canbe checked by going to Menu⇒ Settings ⇒ Signage ⇒ Device Information ⇒ Software update.

Usage time can be checked by going to Menu ⇒ Settings ⇒ Signage ⇒ Device Information ⇒ Usage Time.

The surface treatment is generally called non-glare with anti-glare specifications.

TH-98SQE1 → Anti-Glare Type (Haze 25%)
TH-86SQE1 → Anti-Glare Low Reflection Type (Haze 28%)
TH-75SQE1 → Anti-Glare Low Reflection (Haze 3 %)
TH-65SQE1 → Anti-Glare Type (Haze 1%)
TH-55SQE1 → Anti-Glare Type (Haze 1%)
TH-49SQE1 → Anti-Glare Type (Haze 1%)
TH-43SQE1 → Anti-Glare Type (Haze 1%)

Color TFT LCD panel model.

The LCD color types are as follows:

TH-98SQE1 → RGB 3-primary color type
TH-86SQE1 → RGB 3-primary color type
TH-75SQE1→ RGBW 4-primary color type
TH-65SQE1 → RGB 3-primary color type
TH-55SQE1 → RGB 3-primary color type
TH-49SQE1 → RGB 3-primary color type
TH-43SQE1 → RGB 3-primary color type

The LCD panel and backlight types are as follows:

TH-98SQE1 → IPS / Direct-LED
TH-86SQE1 → ADS / Direct-LED
TH-75SQE1 → IPS / Direct-LED
TH-65SQE1 → ADS / Direct-LED
TH-55SQE1 → ADS / Direct-LED
TH-49SQE1 → ADS / Direct-LED
TH-43SQE1 → ADS / Direct-LED

No, it is not equipped on the display.

This is the maximum value.

Please use a high-speed HDMI cable that conforms to the HDMI standard.
However, when inputting 4K video signals that exceed the transmission speed supported by the high-speed HDMI cable, use an HDMI cable that supports high-speed transmission at 18 Gbps, such as a certified Premium HDMI cable.
If video signals exceeding the supported transmission speed of the HDMI cable being used are input, the video may not operate properly, such as being cut off or not being displayed.

The HDMI audio signal format is linear PCM (sampling frequency: 48kHz/44.1kHz/32kHz.)

Yes, it is.
However, we do not guarantee control with all devices.

No, it isn’t.

No, it isn’t.

No, it is not possible. The video input and audio input are integrated.
When using the HDMI 1 input terminal, it will be the video and audio input in HDMI 1.
You cannot switch to audio input from another input terminal.

No.
When the AUDIO OUT (analog audio output) terminal is connected, no sound is output from the built-in speaker.
DIGITAL AUDIO OUT (digital audio output) outputs audio irrespective of whether the AUDIO OUT (analog audio output) terminal is connected.

The volume of the built-in speaker and AUDIO OUT (analog audio output) can be adjusted individually. The volume of DIGITAL AUDIO OUT (digital audio output) is adjusted at the output destination.

Yes. You can temporarily mute the sound from the built-in speakers and AUDIO OUT (analog audio output).
You can unmute by pressing the volume + button, which is used to increase the volume.

It is not possible to temporarily mute the sound of DIGITAL AUDIO OUT (digital audio output).

To enable manual adjustment of the backlight, set Energy Saving in the Picture menu to "Custom".

* If the setting is anything other than "Custom", the backlight value will be fixed and cannot be adjusted.

Video can be muted using the PJLink command.

* Refer to PJLink Protocol in the Operation Manual.

Use the startup logo setting.
JPEG files with a resolution of 3840x2160 or 1920x1080 and size 1 MB or less can be used as the startup logo.
The startup logo will be stored in the display unit.

* Refer to the Startup Logo Setting in the Operation Manual.

Set Menu ⇒ Settings ⇒ Signage ⇒ Control Settings ⇒ No Signal to "Image Search" and register the No Signal Image to a blue background.

The No Signal OSD is displayed on the screen by default. However, a still image can be displayed by registering it to represent No Signal.

PNG files with a resolution of 1920x1080 and size 1 MB or less can be used as the No Signal Image. Rename the file to "NoSignalImage.png".

The No Signal Image will stored in the display unit.

* Refer to Wireless Signal in the Operation Manual. You can also check how to register an image.

No, the display is not equipped with this function.

No, it does not.

TV broadcasts cannot be viewed with this display alone.

No, it cannot.

No.

No.

No.

The following versions are supported.

HDMI: HDCP 2.2
DisplayPort: HDCP 1.3

Although the display is compliant with the Miracast standard, connection to all devices is not guaranteed.

Set Menu ⇒ Settings ⇒ System ⇒ Input ⇒ Wireless Display to "Enable".

If Menu ⇒ Settings ⇒ Network ⇒ Network Connection Method is set to "Wireless", change the setting to something other than wireless, turn off the power and turn it back on again.

No, it is not equipped with an SD card slot. It is equipped with a USB flash drive terminal only.

No, it is not equipped with a cooling fan.
It is a fanless design (heat is dissipated by natural convection).

No.

There is one covered USB terminal (Type-A: DC 5V/max. 0.5A) on the back of the main unit.

No.

Change the Power Mode to "Reactive" from Menu ⇒ Settings ⇒ Signage ⇒ Startup Settings ⇒ Power Mode.

* In Reactive mode, standby power consumption will increase.

Video and audio input to the DisplayPort IN terminal of the first display can be transmitted to a second display by daisy-chaining using DisplayPort OUT.

Yes it does.

Set Menu ⇒ Settings ⇒ System ⇒ Miscellaneous ⇒ DisplayPort Stream to "MST".

Only signals input to DisplayPort IN is supported.

Please use a DisplayPort 1.2 compatible certified cable.

Yes, it is.

Updating the contents on the USB memory and changing the content display time, etc., cannot be controlled via a network such as LAN.

Although Multi Monitoring & Control Software is supported, some functions, such as content distribution functions, cannot be used.

* Refer to the List of Compatible Device Models.

No.

The basic control commands are as shown in the List of Commands given below.

The serial (RS-232C) terminal pin number (2) on the display side is the transmission data (TXD), and (3) is the received data (RXD).

AC110 -240 V 50/60 Hz.

The device conforms to the Act on Product Safety of Electrical Appliances and Materials, and the "PSE" mark is printed on the rating label.

Approximately 50,000 hours.

The estimated panel service life is up to half the brightness at an ambient temperature of 25°C (±2°C.)
The service life may be shorter depending on the usage environment.

The primary colors types and LCD panel are as follows.

TH-98SQE1 → Approx. 1.06 billion colors.
TH-86SQE1 → Approx. 1.07 billion colors.
TH-75SQE1 → Approx. 1.07 billion colors.
TH-65SQE1 → Approx. 1.07 billion colors.
TH-55SQE1 → Approx. 1.07 billion colors.
TH-49SQE1 → Approx. 1.06 billion colors.
TH-43SQE1 → Approx. 1.06 billion colors.

The package dimensions (W x H x D) and package weight are as follows.

TH-98SQE1 → 2435 x 1684 x 387 mm (Approx. 150kg)
TH-86SQE1 → 2163 x 1405 x 380 mm (Approx. 85kg)
TH-75SQE1 → 1948 x 1170 x 210 mm (Approx. 51kg)
TH-65SQE1 → 1607 x 980 x 177 mm (Approx. 35kg)
TH-55SQE1 → 1369 x 874 x 165 mm (Approx. 23kg)
TH-49SQE1 → 1215 x 775 x 165 mm (Approx. 17kg)
TH-43SQE1 → 1050 x 718 x 178 mm (Approx. 14kg)

* See the package dimensions in the Spec sheet

The warranty is for one year from the date of purchase.

For this device, we keep the performance parts for repair that are necessary to maintain the functions of the LCD display for eight years after the production is discontinued, so during that time, performance can be maintained through repairs.