FAQ

Below are answers to frequently asked questions about PT-RZ990 Series projectors.

How long is the manufacturer’s warranty?

For information relating to product warranties, please contact your point of purchase, or click here to obtain the contact details of a sales office in your region. A customer service representative will answer your inquiry.

How do I check laser light-source runtime?

You can check the number of hours on your laser light source by pressing the [STATUS] button on the remote control, or by selecting [PROJECTOR SETUP] -> [STATUS] -> [LIGHT RUNTIME] via the main menu.

What are the advantages of laser in comparison to lamp light sources?

Some advantages of laser light sources over lamp light sources are highlighted below:

  • Laser light sources have a longer lifespan and maintain image quality and brightness for longer over an extended usage period
  • Since periodic lamp replacement is not required, maintenance hassle and running costs are reduced
  • The time required to commence projection after powering on the projector, and the time required for the light source to turn off after powering off the projector, are reduced
  • Chance of lamp failure interrupting your presentation is eliminated for greater peace of mind.

How do I replace the laser light source?

Laser light-source replacement should be handled by your dealer’s servicing department. For more information about laser light-source replacement, please contact your point of purchase, or click here to obtain the contact details of a sales office in your region.

Is it necessary to replace the laser light source after using it for 20,000 hours?

We recommend you have your dealer check and clean your projector and replace the laser light source after about 20,000 hours of use. While it’s possible to continue using the projector after this time without replacing the light source, light output at about 20,000 hours will have decreased to approximately 50 % of its original level.

Why is laser light-source replacement recommended at 20,000 hours?

The value of 20,000 hours is the estimated time at which your projector’s light output will have decreased to approximately 50 % of its original level at the time of shipment when used in specific operating modes at certain altitude ranges and in certain operating environments.

Is it okay to turn off the breaker directly when the power is off?

Yes, it is. Since this projector does not require a cooldown period before it is turned off, the projector can be turned off any time via the room breaker switch. Note that changes to settings and adjustments applied immediately before the power is disconnected may not be reflected when the unit is next switched on.

How long does it take from power on to image projection?

When [PROJECTOR SETUP] -> [STANDBY MODE] is set to [NORMAL] in the main menu, it takes about seven seconds from the time the projector is switched on until an image appears on screen, and about 23 seconds when [PROJECTOR SETUP] -> [STANDBY MODE] is set to [ECO]. An image will appear on screen after about a second when the [PROJECTOR SETUP] menu -> [QUICK STARTUP] -> is set to [ON], and the power is switched on within a specified time after the projector enters standby mode. A time can be specified via [PROJECTOR SETUP] menu -> [QUICK STARTUP] -> [VALID PERIOD]. After this period elapses, [QUICK STARTUP] will be disabled, and it will take about seven seconds to project an image. Note that [QUICK STARTUP] cannot be set when [STANDBY MODE] is set to [ECO].

Is it possible to run the projector continuously for 24 hours?

Yes, it is possible. If you intend to use the projector continuously for 24 hours or more, go to the main menu, select [PROJECTOR SETUP] -> [BRIGHTNESS CONTROL] -> and set [CALIBRATION TIME]. If a value is not set, Brightness Control correction will not be performed automatically.

What is Brightness Control?

This function corrects the brightness and white balance of the image on screen using a built-in light-source sensor according to changes in brightness and color of the light source.

What kind of installation is possible in all directions?

This projector can be installed at any angle through 360° in any orientation, including horizontal, vertical, and portrait.

Is it possible to rotate the image during projection?

It is possible to rotate the image 90° after adjusting the following settings: In the main menu, when [CLOCKWISE] is selected in [DISPLAY OPTION] -> [IMAGE ROTATION], the input image is rotated 90° clockwise upon projection. When [COUNTERCLOCKWISE] is selected, the input image is rotated 90° counterclockwise upon projection.

What is a center lumen?

A center lumen is a measurement of brightness at the center of the projection screen based on a specified method for measuring light output. The advertised center brightness is the average value of all products when shipped.

Does the projector support DIGITAL LINK?

Yes, the projector supports DIGITAL LINK.

Is it possible to attach it to the existing ceiling mount bracket (ET-PKD56H / ET-PKD55S)?

Yes, ET-PKD56H/ET-PKD55S ceiling mount bracket can be used with this projector in conjunction with the optional ET-PKD130B attachment.

Is the filter attached to the air intake?

This projector has a filterless design and is not equipped with a filter.

Does the projector support P-in-P (Picture-in-Picture) function?

No, it does not.

Does the projector support Lens Memory function?

No, it does not.

What’s the difference between “W” and “B” models?

The “W” or “B” model-number suffix indicates the projector’s cabinet color: W for white, and B for black.

Is there a time limit for using the shutter function?

No, there is no time limit when using the shutter function.

The OSD (On-Screen Display) menu is not displayed. Why?

It is possible that the OSD is set to [OFF]. Press the [ON SCREEN] button on the remote control to make the OSD visible. You can also unhide the OSD by pressing and holding the [MENU] button on the projector control panel for 3 seconds or longer.

Does the projector have a built-in speaker?

No, it does not.

What is the maximum number of displayable colors?

This projector supports a maximum 1,073,740,000 colors.

Does the projector support wireless LAN connection?

This projector is not compatible with wireless LAN. However, wireless image transmission is supported when the projector is used in conjunction with Panasonic’s optional Wireless Presentation System PressIT (TY-WPS1). For more information on Wireless Presentation System PressIT, please click here.

The <ON (G) / STANDBY (R)> indicator is blinking green. Why can’t I project an image?

This could be due to the following:

(1) The shutter function is in use (shutter is closed)

(2) The light source is turned off because the following setting is enabled in the main menu: [PROJECTOR SETUP] -> [NO SIGNAL SETTING] -> [NO SIGNAL LIGHTS-OUT].

When edge-blending, how much of each image should overlap?

There is no specific amount that we recommend. In general, however, the overlapping area should represent about 10 % or more of the total width and height of the image.

The <ON (G) / STANDBY (R)> power indicator is blinking red. Is something wrong?

This is normal behavior. When [PROJECTOR SETUP] -> [QUICK STARTUP] -> [ON] -> [VALID PERIOD] is set via the main menu, the indicator blinks red after the projector enters standby mode until the time set in [VALID PERIOD] elapses.

Note: When the set time has elapsed, the light turns red.

The <LIGHT1> / <LIGHT2> light-source indicator is blinking twice. Is something wrong?

This indicates that the light output has been reduced due to failure of a light-source part. Please turn the MAIN POWER switch to OFF and turn on the power again. If the <LIGHT1> / <LIGHT2> light-source indicator is still lit or blinks, turn the MAIN POWER switch to OFF and ask your dealer or point of purchase for assistance.

The <LIGHT1> / <LIGHT2> light-source indicator is blinking three times. Is something wrong?

Three blinks indicate that the light source is not on during use. Please turn the MAIN POWER switch to OFF and turn the power on again. If the <LIGHT1> / <LIGHT2> light-source indicator is still lit or blinks, turn the MAIN POWER switch to OFF and ask your dealer or point of purchase for assistance.

The <TEMP> indicator is lit red. Is something wrong?

The <TEMP> temperature indicator is lit red when the projector is warming up or when the temperature inside the projector is high. Please check if:

  • The unit was switched on while ambient temperature was low (about 0 °C [32 °F])
  • The air intake/exhaust ports are obstructed (clear if necessary)
  • The unit is being used within the temperature range specified in the Operation Manual
  • The projector is being used at an altitude less than 4,200 m (13,780 ft) above sea level.

If the <TEMP> temperature indicator is still lit after confirming the above, turn the MAIN POWER switch to OFF and ask your dealer or point of purchase for assistance. For more details on projector operating conditions, please see Operation Manual: Chapter 7 – Appendix – Specifications here.

The <TEMP> indicator is blinking red twice. Is something wrong?

The <TEMP> temperature indicator blinks twice to indicate that the projector has switched to Standby Mode because the inside of the unit is getting too hot. Please check if:

  • The air intake/exhaust ports are obstructed (clear if necessary)
  • The unit is being used within the temperature range specified in the Operation Manual
  • The projector is being used at an altitude less than 4,200 m (13,780 ft) above sea level.

If the <TEMP> temperature indicator still blinks red after confirming the above, turn the MAIN POWER switch to OFF and ask your dealer or point of purchase for assistance. For more details on projector operating conditions, please see Operation Manual: Chapter 7 – Appendix – Specifications here.

The <TEMP> indicator is blinking three times. Is something wrong?

The <TEMP> temperature indicator blinks three times to warn you that the cooling fan has stopped. Turn the MAIN POWER switch to OFF and turn on the power again. If the <TEMP> temperature indicator is still blinking red three times after switching the unit on and off, turn the MAIN POWER switch to OFF and ask your dealer or point of purchase for assistance.

What are the dimensions and weight of the projector?

The external dimensions of this projector are as follows (excluding optional lens, lens cover, protrusions, and with legs at shortest position):

PT-RZ990L/RZ890L
Width: 498 mm (19 19/32˝)
Height: 200 mm (7 7/8˝)
Depth: 538 mm (21 3/16˝)
Weight: Approx. 22.2 kg (48.9 lbs)

PT-RZ790L/RZ690L
Width: 498 mm (19 19/32˝)
Height: 200 mm (7 7/8˝)
Depth: 538 mm (21 3/16˝)
Weight: Approx. 21.3 kg (47.0 lbs)

What are the carton dimensions and weight?

Carton dimensions are as follows:

PT-RZ990L/RZ890L
Width: 710 mm (27 15/16˝)
Height: 360 mm (14 3/16˝)
Depth: 750 mm (29 17/32˝)
Weight: Approx. 27.5 kg (60.6 lbs)

PT-RZ790L/RZ690L:
Width: 710 mm (27 15/16˝)
Height: 360 mm (14 3/16˝)
Depth: 750 mm (29 17/32˝)
Weight: Approx. 26.5 kg (58.4 lbs)

How long is the supplied power cord?

The supplied power cord is 3 m (9.8 ft) long.

What’s the difference between PT-RZ990, PT-RZ890, PT-RZ790, and PT-RZ690?

The main difference between models in this series is light output (brightness). PT-RZ990/RZ990L produces 9,400 lm (10,000 lm [Center]); PT-RZ890/RZ890L produces 8,500 lm (8,800 lm [Center]); PT-RZ790/RZ790L produces 7,000 lm (7,200 lm [Center]); and PT-RZ690/RZ690L produces 6,000 lm (6,200 lm [Center]).

How much noise does the projector make?

Operating noise levels in various operating modes are as follows:
PT-RZ990/RZ990L/PT-RZ890/RZ890L: 40 dB (NORMAL) / 36 dB (QUIET1) / 35 dB (QUIET2)
PT-RZ790/RZ790L: 36 dB (NORMAL)
PT-RZ690/RZ690L: 35 dB (NORMAL)

Is the projector equipped with a lens?

PT-RZ990/RZ890/RZ790/RZ690 is shipped with lens included. PT-RZ990L/RZ890L/RZ790L/RZ690L ships without a lens. For more information about supplied and optional lenses, please click here.

What screen sizes does the projector support?

The projector supports the following screen sizes:
1.27–15.24 m (50–600 in).
When using ET-DLE020: 2.54–10.16 m (100–400 in)
When using ET-DLE055: 1.27–5.08 m (50–200 in)
When using ET-DLE035: 2.54–8.89 m (100–350 in)
For more details, please see Operation Manual: Chapter 2 – Getting Started – Setting up – Projected image and throw distance – Projection distance here to check image size and projection distance for optional lenses.

Does the projector support 4K input signals?

Yes, it supports uncompressed 4K/60p input signals via HDMI®/DIGITAL LINK. Note that 4K input signals are resized to the projector’s resolution (1920 x 1200 pixels) upon projection. YPBPR 4:2:0 format only for 4K/60p signals input via DIGITAL LINK.

What is the power supply voltage?

This projector supports AC 100–240 V, 50/60 Hz power.

Can the projector be installed using ET-PKD120S/ET-PKD120H/ET-PKD130H alone?

ET-PKD130B ceiling mount bracket attachment is required when using ET-PKD120S/ET-PKD120H/ET-PKD130H.

What kind of HDMI cable should I use to transmit 4K signals?

Please use a High Speed HDMI® certified cable. If the 4K input signal exceeds the maximum transmission speed of your High Speed HDMI cable (such as a 3840 x 2160/60p signal with 4:2:2/36-bit or 4:4:4/24-bit chroma subsampling and color bit-depth), please use a Premium High Speed HDMI® certified cable compatible with 18 Gbps transmission. Note that image display may be disrupted if the input video signal exceeds the HDMI cable’s maximum supported transmission speed.

Is it possible to display an image with a 4:3 aspect ratio?

You can change the screen aspect ratio by selecting [DISPLAY OPTION] -> [SCREEN SETTING] -> [SCREEN FORMAT] on the main menu and setting it to [4:3]. For more details, please see Operation Manual: Chapter 4 – Settings – [DISPLAY OPTION] menu – [SCREEN SETTING] here.

What is the heat value of the projector?

Heat values of models in this series are as follows:
PT-RZ990/RZ990L: 2,799 BTU (max.)
PT-RZ890/RZ890L: 2,628 BTU (max.)
PT-RZ790/RZ790L: 2,151 BTU (max.)
PT-RZ690/RZ690L: 1,929 BTU (max.)

My remote control doesn’t work. Why?

If the remote control does not work even after pressing and holding the ID SET button for more than three seconds, please check Operation Manual: Chapter 6 – Maintenance – Troubleshooting — Remote control does not respond here. If your remote control still does not work properly, please ask your dealer or point of purchase for assistance.

What is the contrast ratio of this projector?

The projector’s contrast ratio is 10,000:1 (Full On/Full Off) with [Dynamic Contrast] set to [3].

What is the laser class for this projector?

The laser class of this projector is Class 1 (IEC 60825-1:2014).

A symbol is displayed in the self-test of the status. Is something wrong?

An error/warning symbol is displayed during status self-test to warn you that an error has been detected. For more details on what error/warning symbols indicate, please see Operation Manual: Chapter 6 – Maintenance – [SELF TEST] indications here.

How do I check projector runtime?

You can check the total number of hours on your projector by pressing the [STATUS] button on the remote control, or by selecting [PROJECTOR SETUP] -> [STATUS] -> [PROJECTOR RUNTIME] via the main menu.

Where can I download the projector’s manual?

Click here to download PT-RZ990 Series Operation Manual.

Where can I download the projector’s specifications?

Click here to download PT-RZ990/RZ990L specifications.
Click here to download PT-RZ890/RZ890L specifications.
Click here to download PT-RZ790/RZ790L specifications.
Click here to download PT-RZ690/RZ690L specifications.

What is the projector’s power consumption?

Power consumption values for models in this series are as follows:
PT-RZ990/RZ990L: 820 W
PT-RZ890/RZ890L: 770 W
PT-RZ790/RZ790L: 630 W
PT-RZ690/RZ690L: 565 W

What is the projector’s apparent power?

The apparent power (volt-amperes) value for models in this series is as follows:
PT-RZ990/RZ990L: 860 VA
PT-RZ890/RZ890L: 810 VA
PT-RZ790/RZ790L: 650 VA
PT-RZ690/RZ690L: 590 VA

Does the projector support wired remote control?

Yes, it does.

What is the maximum cable length for wired remote control?

Please use a cable of 15 m (49.2 ft) or less with 2-core shield. The remote control may not work if the cable length exceeds 15 m (49.2 ft), or if the shielding is insufficient. For more details, please see Operation Manual: Chapter 1 – Preparation – Preparing the remote control – Connecting the remote control to the projector with a cable here.

Is it possible to control multiple projectors with a single remote control?

Yes, up to 64 projectors can be controlled individually or simultaneously with one remote control by first setting the remote control code. To set up the projector, select [ALL] or [1] to [64] in the [PROJECTOR SETUP] -> [PROJECTOR ID] list in the main menu. To set up the remote control, press the ID SET button and enter the 1-digit ID number set on the projector by pressing the numeric buttons (<0> to <9>) within five seconds. If you press and hold the ID SET button on the remote control for more than three seconds, the ID number on the remote control is set to [ALL], and all projectors can be controlled regardless of the ID number setting of the projector. For more details, please see Operation Manual: Chapter 3 – Basic Operations – Operating with the remote control – Setting ID number of the remote control, and Chapter 4 – Settings – [PROJECTOR SETUP] menu – [PROJECTOR ID] here.

How many units can be individually controlled with one remote controller?

You can control up to 64 projectors with one remote control.

Are test patterns built into the projector?

Yes, they are. For more details, please see Operation Manual: Chapter 4 – Settings – [TEST PATTERN] menu – [TEST PATTERN] here.

Is it possible to perform keystone correction while a test pattern is being projected?

No, it’s not. However, adjustment can be performed when projecting an input signal.

Does the projector support Art-Net?

Yes, it does.

How far does the wireless remote control reach?

The remote works from a maximum distance of about 30 m (98 ft) from the remote control receiver on the front of the projector. To find the location of the remote-control receiver, please see Operation Manual: Chapter 1 – Preparation – About your projector – Projector body here.

Where are the air intake ports located?

This projector has six air intake ports in total: two on the front, one on one side, and three on the bottom. For more details on location of the air intake ports, please see Operation Manual: Chapter 1 – Preparation – About your projector – Projector body here.

Where is the exhaust port located?

There is an air exhaust port located on the rear side of the projector. For more details on the location of the exhaust port, please see Operation Manual: Chapter 1 – Preparation – About your projector – Projector body here.

How do I attach and remove the projection lens?

For details on how to attach and remove the lens, please see Operation Manual: Chapter 2 – Getting Started – Removing/attaching the projection lens here.

What is the projector’s resolution?

The projector’s resolution is 1920 x 1200 pixels.

What is the projector’s operating temperature range?

The operating temperature range is 0–45 °C (32–113 °F). When using the projector at an altitude lower than 2,700 m (8,858 ft) above sea level and the operating environment temperature becomes 30 °C (86 °F) or higher, or when using the projector at an altitude between 2,700 m (8,858 ft) and 4,200 m (13,780 ft) and the operating environment temperature becomes 25 °C (77 °F) or higher, light output may be reduced to protect the projector.

What video signal can be projected?

For detailed information on input video signal compatibility, please see Operation Manual: Chapter 7 – Appendix: Technical information – List of compatible signals here.

Is the projector equipped with AUDIO IN terminal?

No, this product is not equipped with an AUDIO IN terminal.

Is the projector equipped with AUDIO OUT terminal?

No, this product is not equipped with an AUDIO OUT terminal.

Is the projector equipped with DC OUT terminal for power supply?

No, this product is not equipped with a DC OUT terminal.

Does the projector support composite signals?

No, it doesn’t.

Does the projector support contact control?

Yes, it does. Please see Operation Manual: Chapter 7 – Appendix – Technical information – REMOTE 2 IN terminal here.

Does this product have Direct Power Off that allows the power to be turned off immediately after use?

Yes, it does. Since it is equipped with a Direct Power Off function, the projector can be turned off immediately after use.

What is the lens-shift adjustment range?

The range of lens-shift adjustment varies depending on the attached lens. For more details, please see Operation Manual: Chapter 3 – Basic Operations – Projecting – Lens shift range here.

What connection terminals are equipped?

For details on the provided terminals, please see Operation Manual: Chapter 1 – Preparation – About your projector – Projector body – Connecting terminals here.

Is the projector equipped with a mechanical shutter function?

No, it’s not. However, the projector is equipped with a shutter function for turning off the light source.

Is the projector equipped with a shutter function?

The projector is equipped with a shutter function for turning off the light source.

What is the shutter function for turning off the light source?

The shutter function temporarily turns off the laser light source so there is no light leakage from the lens.

How many LAN terminals are equipped?

This product equips two LAN terminals, one also compatible with DIGITAL LINK. Note: For more details on the provided terminals, please see Operation Manual: Chapter 1 – Preparation – About your projector – Projector body – Connecting terminals here.