Wireless Manager ME 6.4 FAQ

Answers are given here to questions concerning wireless connection of the Wireless Manager ME 6.4

Questions for Windows®

  1. No wireless connection can be made between my display and my computer.
  2. When computer has no administrator privileges.
  3. When the "Cannot find LAN adaptor" error is displayed.
  4. When "Detection message: A network bridge is constituted." is displayed.
  5. When the <Implementation of a measure> screen is displayed when the software starts up.
  6. When Windows Firewall has been detected.
  7. When another firewall has been detected.
  8. When "Detection message: Wireless LAN adaptor utility was found." is displayed.
  9. The connection to the wireless LAN or wired LAN is lost.
  10. Communication is cut off in the multi live mode.
  11. Making a wireless LAN connection while using the internet.
  12. The connection cannot be established with IEEE802.11g / IEEE802.11n.
  13. .Image display is slow or animation is not displayed smoothly.
  14. Contents of DVD, MPEG2 or Blu-ray Disc cannot be played on computer.
  15. There is a time lag between operations at the computer and results in the displayed image.
  16. I can't change the display style.
  17. No sound of the computer is heard from the display during displaying.
  18. The software's colors are not displayed properly and the characters are hard to read.
  19. The screen saver is not displayed properly during displaying.
  20. The sound breaks up during displaying when Windows Media Player 11 is used with Windows 7.
  21. "Windows Aero" is disabled.
  22. A display cannot be found in a Windows® 8.1/Windows® 10.
  23. After using Wireless Manager ME6.2/6.3/6.4 on a Windows OS computer, I can't connect to my intranet. (The default gateway setting disappears.)

Questions for Mac

  1. Using a Mac OS X v10.9 computer, why does the image fail after turning ON the AC power supply for the Display?
  2. Why does the displayed image stop when playing a full-screen video with a Mac OS X v10.9 computer?
  3. A display cannot be found when setting network number [1] in [Find projectors] screen with wireless LAN connection.
  4. Why does the displayed image stop with a Mac OS X v10.9 computer?
  5. Why is the sound output interrupted when I play a video with a soundtrack on a Mac OS X v10.9 computer?
  6. I cannot install Wireless Manager ME 6.0 for Mac, which I downloaded previously from the website, onto a computer with Mac OS X Ver. 10.8.
  7. No wireless connection can be made between my display and my computer.
  8. When computer has no administrator privileges.
  9. The connection to the wireless LAN or wired LAN is lost.
  10. Making a wireless LAN connection while using the internet.
  11. The connection cannot be established with IEEE802.11g / IEEE802.11n.
  12. The transfer rate is slow.
  13. Displaying start fails.
  14. Image display is slow or animation is not displayed smoothly.
  15. Contents of DVD, MPEG2 or Blu-ray Disc cannot be played on computer.
  16. There is a time lag between operations at the computer and results in the displayed image.
  17. I can't change the live style.
  18. No sound of the computer is heard from the display during displaying.
  19. The software's colors are not displayed properly and the characters are hard to read.
  20. I cannot lower the display brightness.
  21. With Mac OS Catalina, after using this application, it doesn't return to the registered wireless network.

Question 1

No wireless connection can be made between my display and my computer.

Answer

  • Has the software been started up?
    This software must be started in the computer in order to enable wireless transmissions of images to the display.
  • Have the correct network settings been established?
    When selecting a display whose network number is [USER1], [USER2], [USER3] or [M-DIRECT], check whether the correct network settings have been established for the display and for the computer.
  • Click of the software (launcher), and click [Messages].
    Details of the actions to be taken are displayed so follow the instructions given.

Question 2

When computer has no administrator privileges.

Answer

If the computer has been logged on using an account without administrator privileges or using a guest account, it is not possible to select a display using the method described in "Using the [S-DIRECT], [S-MAP], [1], [2], [3] and [4] settings to select the displays".
(See page 22 of the Operating Instructions.)
If it is necessary to connect using a wireless LAN, select a display using the [USER1], [USER2], [USER3] or [M-DIRECT] network number.

Question 3

When the "Cannot find LAN adaptor" error is displayed.

Answer

  • Is the wireless LAN adaptor effective?
    If the wireless LAN adaptor is disabled, enable it.
    For some PCs with an internal wireless LAN, the hardware switch or the software setting might have turned off the wireless LAN.
    If it is turned "OFF", turn it "ON" before starting this software.
    (In the case of a computer which also uses Bluetooth, Bluetooth may take priority so switch the priority to wireless LAN.)
    Refer to the operation manual of your PC for information about switching on/off.
  • Is your wireless LAN adaptor properly recognized on the network?
    Sometimes, wireless LAN adaptors are not correctly recognized by the computer.
    Check in [Device Manager] whether the adaptor is recognized correctly.
    If the Network Adaptor is indicated with [?] in [Device Manager], wireless LAN adaptor installation is not complete.
    See the User's Manual of your wireless LAN adaptor and re-install the driver.

< To display [Device Manager] >

Windows® 7

Click [Start] → [System and Security] → [System] to display [View basic information about your computer].
Click [Device Manager].

Windows® 8.1/Windows® 10

Press [X] while holding down the [Windows logo] key on the keyboard,
and select [Control Panel] → [System and Security] → [System].
This will bring up [View basic information about your computer].
Click [Device Manager].

  • The "Using the [S-DIRECT], [S-MAP], [1], [2], [3] and [4] settings to select the displays" is sometimes performed as a result of updating the driver of the wireless LAN adaptor.

Question 4

When "Detection message: A network bridge is constituted." is displayed.

Answer

Is Network Bridge enabled?
If you are using Windows® 7, Windows® 8.1 or Windows® 10, Network Bridge may be set. (Network Bridge is a function of Windows® 7, and Windows® 8.1 or Windows® 10.)
The settings in Network Bridge must be changed in order to make a wireless connection. If you do not expect ever to use Network Bridge and see no need for it, delete it from your system.
For details, check with the network administrator.

< To verify whether your system has Network Bridge >

Windows® 7

Select [Control Panel] on the [Start] menu, select [Network and Internet] and click on [Network and Sharing Center].
Select [Change adaptor settings] in the <Network and Sharing Center> window.
Verify that [Network Bridge] is displayed in the <Network connection> window.
To change the settings, follow one of the sets of steps described below.

<How to change settings in Network Bridge>

  1. Select [Control Panel] on the [Start] menu, select [Network and Internet] and click on [Network and Sharing Center].
  2. Select [Change adaptor settings] in the <Network and Sharing Center> window.
  3. Right-click [Network Bridge] and click [Properties].
  4. Click [Continue] in [User Account Control].
  5. Remove the check mark from [Wireless Network Connection] box in the <Network Bridge Properties> window.
    (if the box is not checked, proceed to step 6).
  6. Click [Properties] in [Internet Protocol Version 4 (TCP/IPv4)] in the <Network Bridge Properties> window.
  7. Click the [Alternate Configuration] tab in the <Internet Protocol Version 4 (TCP/IPv4) Properties> window.
  8. Check [User Configuration], and set the [IP address] and [Subnetmask] as follows:
    IP address: 10. 10. 11. 101
    Subnetmask: 255. 255. 0. 0
    (If the above IP address is being used in a LAN environment, set the IP address in a range from 10.0.0.0 to 10.255.255.255.)
  9. Click [OK] → [Close].
  10. Close the <Manage Network Connections> window.
  11. Close the <Network and Sharing Center> window.

<How to delete the network bridge>

  1. Select [Control Panel] on the [Start] menu, select [Network and Internet], and click on [Network and Sharing Center].
  2. Select [Change adaptor settings] in the <Network and Sharing Center> window.
  3. Right-click [Network Bridge] and click [Delete].
  4. Click [Yes] in the [Confirm Connection Delete] dialog box.
  5. Click [Continue] in [User Account Control].

Windows® 8.1/Windows® 10

Press [X] while holding down the [Windows logo] key on the keyboard, and select [Control Panel] → [Network and Internet], and click [Network and Sharing Center].
Select [Change adapter settings] in the <Network and Sharing Center> window.
Verify that [Network Bridge] is displayed in the <Network connection> window.
To change the settings, follow one of the sets of steps described below.

<How to change settings in Network Bridge>

  1. Press [X] while holding down the [Windows logo] key on the keyboard,
    and select [Control Panel] → [Network and Internet], and click [Network and Sharing Center].
  2. Select [Change adapter settings] in the <Network and Sharing Center>
  3. Right-click [Network Bridge] and click [Properties].
  4. Click [Continue] in [User Account Control].
  5. Remove the check mark from [Wireless Network Connection] box in the <Network Bridge Properties>　window (if the box is not checked, proceed to step 6
  6. Click [Properties] in [Internet Protocol Version 4 (TCP/IPv4)] in the <Network Bridge Properties> window.
  7. Click the [Alternate Configuration] tab in the <Internet Protocol Version 4 (TCP/IPv4) Properties> window.
  8. Check [User Configuration], and set the [IP address] and [Subnetmask] as follows:
    IP address: 10. 10. 11. 101
    Subnetmask: 255. 255. 0. 0
    (If the above IP address is being used in a LAN environment, set the IP address in a range from 10.0.0.0 to10.255.255.255.)
  9. Click [OK] → [Close].
  10. Close the <Manage Network Connections> window.
  11. Close the <Network and Sharing Center> window

<How to delete the network bridge>

  1. Press [X] while holding down the [Windows logo] key on the keyboard,
    and select [Control Panel] → [Network and Internet], and click [Network and Sharing Center].
  2. Select [Change adapter settings] in the <Network and Sharing Center> window.
  3. Right-click [Network Bridge] and click [Delete].
  4. Click [Yes] in the [Confirm Connection Delete] dialog box.
  5. Click [Continue] in [User Account Control

Question 5

When the <Implementation of a measure> screen is displayed when the software starts up.

Answer

Is the name of a firewall displayed under "Detected application"?

When a currently operating firewall has been detected, the name of the firewall detected is displayed under "Detected application".
To release the block by the firewall, click [Yes] to unblock or shut down the firewall.
When the software is exited, the application that was shut down is automatically restored to its original status.

If a check mark is not entered for "This operation is always checked", the measure is taken automatically starting from when the software is next started up.

To display the confirmation message again, select [Option] on the launcher → [Settings], and check "Display firewall confirmation message at startup".

Question 6

When Windows Firewall has been detected.

Answer

Click [Yes] on the <Implementation of a measure> screen.
The measure is implemented automatically.
To perform the setting manually, take the following steps that correspond to the operating system used by the computer.

Windows® 7
Is this software registered in [Start] → [Control Panel] → [System and Security] → [Allow a program through Windows Firewall]?

<How to register>

  1. Click [Start] → [Control Panel].
  2. Click [System and Security] when the <Control Panel> window opens.
  3. Click [Allow a program through Windows Firewall] in the <System and Security> window.
  4. Click the [Change settings] to change to the allow registration mode.
  5. Click the [Allow another program], select [Wireless Manager mobile edition 6.0], and click the [Add].
  6. Confirm that this software has been added to the [Allowed programs and features] list.
    Confirm that the Home/Work(Private) and Public checkboxes are checked.
  7. Click the [OK] button in the <Allow programs to communicate through Windows Firewall> window.
    This software is registered as an application on the Windows firewall exception list.

Windows® 8.1/Windows® 10
Is this software registered in [All an app through Windows Firewall]?

<How to register>

  1. Press [X] while holding down the [Windows logo] key on the keyboard, and click [Control Panel].
  2. Click [System and Security] when the <Control Panel> window opens.
  3. Click [All an app through Windows Firewall] in the <System and Security> window.
  4. Click the [Change settings] to change to the allow registration mode.
  5. Click the [Allow another app], select [Wireless Manager mobile edition 6.0], and click the [Add].
  6. Confirm that this software has been added to the [Allowed programs and features] list.
    Confirm that the Private and Public checkboxes are checked.
  7. Click the [OK] button in the <Allowed apps> window.
    This software is registered as an application on the Windows firewall exception list.

Question 7

When another firewall has been detected.

Answer

Are any firewall-containing applications installed?
If an application with a firewall function has been installed, it may not be possible to communicate with the display. (Even if the application is not running, the firewall function may still operate simply because the application has been installed.)
If this occurs, firewall settings must be changed in order to allow connection to the wireless network.
See the User's Manuals for all applications containing firewalls to perform these settings.

Question 8

When "Detection message: Wireless LAN adaptor utility was found." is displayed.

Answer

If a wireless LAN adaptor utility is operating, the utility name is displayed.
In order to communicate with the display, this utility must be shut off.
If the [Try Solution] button is displayed, the utility can be shut off using the software.

When implementing measures
When the [Try Solution] button is clicked, the <Implementation of a measure> screen is displayed, and the name of the detected utility is displayed.
To shut off the wireless LAN adaptor utility, click [Yes].
When the software is exited, the shut-off wireless LAN adaptor utility is automatically returned to its original status.

If a check mark is not entered for "This operation is always checked", the measure will be implemented automatically starting when the network is selected next.

To display the confirmation message again, select [Option] on the launcher → [Settings], and check "Display confirmation message for wireless LAN adaptor utility".

Question 9

The connection to the wireless LAN or wired LAN is lost.

Answer

If displaying has been suspended or communication has been cut off, select the display again on the display list.
If it is still not possible to communicate with the display, turn off the power of the display, wait until the display has cooled down (until the main unit's power monitor changes from orange to red), and then turn off the main unit's main power switch if it has one.
If it does not have one, disconnect the power cable.
Turn the power back on, and then select the display again from the software.

Question 10

Communication is cut off in the multi live mode.

Answer

When communicating with the display using a computer equipped with the Intel Centrino mobile technology (wireless LAN), the multi live mode gets released depending on the adaptor version.

Question 11

Making a wireless LAN connection while using the internet.

Answer

  • In a wireless LAN environment which enables connection to the internet, it may be possible both to connect to the internet and use the wireless LAN communication with the display by incorporating the display in the wireless LAN environment.
  • if you have a wired internet connection, this display allows wireless use simultaneously with a wired connection to the internet.

How to browse the web and connect to a wireless display simultaneously

If one of the following conditions is met, then it is possible to browse the web and connect to the display simultaneously.

  1. The devices are connected through an access point (Infrastructure mode) that has access to the World Wide Web.
  2. The mobile device and the display are connected directly via Wi-Fi and the mobile device has two Network Interface Cards (NIC), where one of the NIC has access to the World Wide Web (e.g. iPhone has cellular coverage + WiFi coverage).

Question 12

The connection cannot be established with IEEE802.11g / IEEE802.11n.

Answer

  • In environments with wireless LAN adaptors that support both IEEE802.11b and IEEE802.11g, the connection may be established via IEEE802.11b.
  • In some operating environments, the connection may be established via IEEE802.11b, depending on the location, radio signal conditions, distance, or other factors.
  • Some wireless LAN adaptors only support AD HOC connections via IEEE802.11b.
  • IEEE802.11n can be used only when the [S-DIRECT], [M-DIRECT], wireless module (Part No.: ET-WM200) and infrastructure connection (with access point for 802.11n) are used.
    The [S-DIRECT], [M-DIRECT] and wireless module can be used on only certain models of displays.

Question 13

Image display is slow or animation is not displayed smoothly.

Answer

  • Is the computer CPU speed slow?
    Displaying images and playing animations depend to a large extent on the performance of the computer's CPU.
  • Adverse effects may be exerted if there is any wireless communication in the vicinity.
  • If [Option] on the launcher → [Settings] → "display at high picture quality (affects performance)" is selected, the screen display speed may become slower.
  • The speed may be slower when any other applications are running concurrently.
  • Did you start up Microsoft PowerPoint or Windows Media Player before starting up this software?
    If so, start up the application only after you have started up this software.
  • If the software has been started up using an account without administrator privileges, the speed may decrease significantly.
  • Display may be slow when moving images are played.

Question 14

Contents of DVD, MPEG2 or Blu-ray Disc cannot be played on computer.

Answer

  • The following restrictions apply when the software is running.
  • DVD, MPEG2 and Blu-ray disc moving images cannot be played.
  • If a 3D type of application is used, problems may arise. For instance, the performance of the application may be reduced or images may not be displayed.
  • Exit the software, and try using the software with a computer cable or HDMI cable connected.
    (Depending on the player used to play the moving images, it may not be possible to play them.)

Question 15

There is a time lag between operations at the computer and results in the displayed image.

Answer

This software reads the screen, compresses the data and transmits it to the display. In the display, the received data are extracted and then displayed. Some delays occur in this system, due to the processing time and factors in the wireless environment. Different computers may also produce varying lag times.

Question 16

I can't change the display style.

Answer

  • Select [Option] on the launcher → [Multi Live] → select the style using "Choose multi live style", and click [Apply].
    The style is switched.
  • When [Multi Live] on the virtual remote control is clicked, the style is switched.
  • It is possible to switch by selecting "MULTI-LIVE" from the "Network" menu of the display, and then pressing the <ENTER> button.

Question 17

No sound of the computer is heard from the display during displaying.

Answer

  • Was a media player (such as Windows Media Player, Real Player or Quick Time) running before the software was started up?
    Start up the application after starting to display using the software.
  • Select [Option] on the launcher → [Settings], and check whether a check mark has been entered for "Produce audio along with video during displaying".

Windows® 8.1/Windows® 10

  1. If the unit is already displaying with this software, right-click the Start Button, then select [Control Panel] and click [Sound].
    (Windows7: [Start]→[Control Panel]→[Hardware and Sound], and then select [Sound].)
  2. Confirm whether "Panasonic Projector Audio Device" is set to "Default Device".
  3. If it is not se to "Default Device", select "Panasonic Display Audio Device" and click the [Set Default].
  4. Click the [OK] in the [Sound] Window.
    • The default device setting returns to its original state after this software ends.
    * If no sound is output even with this setting, please check the User's Manual for Wireless Manager ME6.3.

Question 18

The software's colors are not displayed properly and the characters are hard to read.

Answer

  • Select [Option] on the launcher → [Settings], and check whether a check mark has been entered for "display at high picture quality (affects performance)".
  • Set the screen colors to 16 bits or more.

Windows® 7

  1. Click [Control Panel] → [Appearance and Personalization] → [Adjust screen resolution] → [Advanced Settings].
  2. Click the [Monitor] tab, and set [Color] to [16 bits] or more.

Question 19

The screen saver is not displayed properly during displaying.

Answer

  • Some screen savers may not be displayed properly during displaying.
  • Select [Option] on the launcher → [Settings], and enter a check for "Disable screen saver during displaying" so that the screen saver is not displayed.

Question 20

The sound breaks up during displaying when Windows Media Player 11 is used with Windows® 7.

Answer

When Windows Media Player 11 is to be used, close as many other applications as possible.
If there still are dropouts in the audio, try using another player application.

Question 21

"Windows Aero" is disabled.

Answer

"Windows Aero" is disabled while the software is running.

Question 22

A display cannot be found in a Windows® 8/Windows® 8.1/Windows® 10.

Answer

It may not be possible for a display to be found depending on the computer used.
If a display cannot be found, select the following settings for that display.

<When the display concerned is the TH-85/103PB1, TH-65/50PB2>

Use the display with the [S-DIRECT] or [M-DIRECT] setting.

<When the display concerned is the TH-65/50PB1, PF50 series>

Use the display at the [USER1], [USER2] or [USER3] (infrastructure mode) setting which uses the access point.

* When using the supported  Wireless Manager ME 6.0 only.

Question 23

After using Wireless Manager ME6.2/6.3/6.4 on a Windows OS computer, I can't connect to my intranet. (The default gateway setting disappears.)

Answer

This sometimes happens to Wireless Manager ME6.2/6.3/6.4 when the connected projector's wireless LAN connection is set to "Simple." Reset the computer's default gateway with the following procedure, and then install and use our latest software version 6.4 (6.4.0 (16))..

[Procedure for Setting the Default Gateway]

For Windows® 10

  1. Press in the Task Tray (at the bottom right of the screen), and select [All Settings] from the Action Center screen that is displayed.

  2. Select [Network and Internet] → [Network and Shared Center] → [Change Adaptor Setting] in the settings screen that is displayed.

  3. Right-click the connection to be changed, then click [Properties].
  4. Click the [Network] tab.

  5. In [Use the Next Item for This Connection], click [Internet Protocol Version 4 (TCP/IPv4), then click [Properties].

  6. Click [Use the Next IP Address], then enter the value into the [Default Gateway] box.

Note: If Wireless Manager ME6.4 ends abnormally, for example, due to the computer freezing, the process for returning the network setting to the original setting will not be correctly executed. In this case, start and stop Wireless Manager once again, or reset the default gateway.

Wireless Manager ME 6.0/6.3/6.4 FAQ for Mac

Answers are given here to questions concerning wireless connection of the Wireless Manager ME 6.0/6.3/6.4 for Mac.
For information on operating software that is mentioned in the FAQ, see the Operating Instructions of Wireless Manager ME 6.4 for Mac.

Question 1

Using a Mac OS X v10.9 computer, why does the image fail after turning ON the AC power supply for the Display?

Answer

With a Mac OS X v10.9 computer, image projection sometimes fails when starting up after turning ON the AC power supply for the display.
In that case, take the following step (a) or (b).

[Operating Procedure]

(a) If the "Projection Start Failed" message appears, click [OK].
Click the start button on the launcher again to start display.

(b) If the "Projector Could Not Be Found" message appears, select the display to be used again in the [Simple connection] screen or [Find projectors] screen and then click the start button on the launcher again to start display.

Question 2

Why does the displayed image stop when playing a full-screen video with a Mac OS X v10.9 computer?

Answer

The displayed image will stop when playing a full-screen video with a Mac OS X v10.9 computer.
When this happens, change the screen display size to play the video.

[In the case of using QuickTime Player as a media player]

In QuickTime Player, select the "Fit to screen" (command 3) option from the View menu.

Question 3

A display cannot be found when setting network number [1] in [Find projectors] screen with wireless LAN connection.

Answer

When the display's [Wireless LAN] setting is [1], displays sometimes cannot be found by the [Find projectors] screen.
In that case, take the following steps.

[Operating Procedure]

  1. Select [U] in [Find projectors] screen.

  2. Select [1] in [Find projectors] screen again.

  3. If the display cannot be found even with the above procedure, change the display's [Wireless LAN] setting to [2]-[4], then repeat steps 1 and 2 above. When you have changed the display's [Wireless LAN] setting, click the [Find projectors] button in step 2 that matches the display's [Wireless LAN] setting.

Question 4

Why does the displayed image stop with a Mac OS X v10.9 computer?

Answer

This problem occurs because of the [App Nap] function included on Mac OS X v10.9 and later versions.
When using Mac OS X 10.9 and the Easy Wireless Stick window is not active (when it is hidden behind another window or the window is minimized), the [App Nap] function sometimes stops the displayed image.
In that case, take the following steps to disable [App Nap].

[How to disable [App Nap] on Wireless Manager ME]

  1. Close Wireless Manager ME.
  2. Display the information of Wireless Manager ME.
    Select [Finder] – [Applications], and then right-click (or control-click) on [Wireless Manager] to select [Get Info].
  3. Disable [App Nap] on an application.
    Check the box for [Prevent App Nap], found under the General section of Get Info.
  4. Close the Get Info window.
  5. Restart Wireless Manager ME.

Question 5

Why is the sound output interrupted when I play a video with a soundtrack on a Mac OS X v10.9 computer?

Answer

With a Mac OS X v10.9 computer, video soundtrack data is sometimes interrupted during display.
In that case, click the start/stop button on the launcher to restart display.

Question 6

I cannot install Wireless Manager ME 6.0 for Macintosh, which I downloaded previously from the website, onto a computer with Mac OS X Ver. 10.8.

Answer

In the past, this was a problem due to the Gatekeeper function in Mountain Lion, but we now provide the Wireless Manager ME6.0 for Mac OS X Ver. 10.8. Download the appropriate Wireless Manager ME6.0 for the OS you are using.

Question 7

No wireless connection can be made between my display and my computer.

Answer

  • Has the software been started up?
    This software must be started in the computer in order to enable wireless transmissions of images to the display.
  • Have the correct network settings been established?
    When selecting a display whose network number is [USER1], [USER2], [USER3] or [M-DIRECT], check whether the correct network settings have been established for the display and for the computer.
  • When the firewall is [ON]
    Stop the firewall, and then start this software.

Question 8

When computer has no administrator privileges.

Answer

If there are no administrator privileges, the administrator's name and password must be input.

Question 9

The connection to the wireless LAN or wired LAN is lost.

Answer

If displaying has been suspended or communication has been cut off, select the display again on the display list.
If it is still not possible to communicate with the display, turn off the power of the display, wait until the display has cooled down (until the main unit's power monitor changes from orange to red), and then turn off the main unit's main power switch if it has one.
If it does not have one, disconnect the power cable.
Turn the power back on, and then select the display again from the software.

Question 10

Making a wireless LAN connection while using the internet.

Answer

  • In a wireless LAN environment which enables connection to the internet, it may be possible both to connect to the internet and use the wireless LAN communication with the display by incorporating the display in the wireless LAN environment.
  • If you have a wired internet connection, this display allows wireless use simultaneously with a wired connection to the internet.

Question 11

The connection cannot be established with IEEE802.11g / IEEE802.11n.

Answer

  • In environments with wireless LAN adaptors that support both IEEE802.11b and IEEE802.11g, the connection may be established via IEEE802.11b.
  • In some operating environments, the connection may be established via IEEE802.11b, depending on the location, radio signal conditions, distance, or other factors.
  • Some wireless LAN adaptors only support AD HOC connections via IEEE802.11b.
  • IEEE802.11n can be used only when the [S-DIRECT], [M-DIRECT], wireless module (Part No.: ET-WM200) and infrastructure connection (with access point for 802.11n) are used.
    The [S-DIRECT], [M-DIRECT] and wireless module can be used on only certain models of displays.

Question 12

The transfer rate is slow.

Answer

  • The transfer rate may be slower in some operating environments (depending on such factors as the location, radio signal conditions or distance).
  • Avoid placing metal objects or other conductors near the wireless LAN antenna of a computer, otherwise the transfer rate may be slower.

Question 13

Displaying start fails.

Answer

When a computer is equipped with graphics automatic switch function, displaying start may fail if "graphics automatic switch" of "energy saving" in "system environment settings" is enabled.
If displaying start fails, then use after disabling this function.

Question 14

Image display is slow or animation is not displayed smoothly.

Answer

  • Is the computer CPU speed slow?
    Displaying images and playing animations depend to a large extent on the performance of the computer's CPU.
  • Adverse effects may be exerted if there is any wireless communication in the vicinity.
  • If [Option] on the launcher → [Settings] → "Display at high picture quality (affects performance)" is selected, the screen display speed may become slower.
  • The speed may be slower when any other applications are running concurrently.

Question 15

Contents of DVD, MPEG2 or Blu-ray Disc cannot be played on computer.

Answer

  • The following restrictions apply when the software is running.
  • DVD, MPEG2 and Blu-ray disc moving images cannot be played.
  • If a 3D type of application is used, problems may arise. For instance, the performance of the application may be reduced or images may not be displayed.
  • Exit the software, and try using the software with a computer cable or HDMI cable connected.
    (Depending on the player used to play the moving images, it may not be possible to play them.)

Question 16

There is a time lag between operations at the computer and results in the displayed image.

Answer

This software reads the screen, compresses the data and transmits it to the display. In the display, the received data are extracted and then displayed. Some delays occur in this system, due to the processing time and factors in the wireless environment. Different computers may also produce varying lag times.

Question 17

I can't change the live style.

Answer

  • Select [Option] on the launcher → [Multi Live] → select the style using "Choose multi live style", and click [Apply].
    The style is switched
  • When [Multi Live] on the virtual remocon is clicked, the style is switched.
  • It is possible to switch by selecting "MULTI-LIVE" from the "Network" menu of the display, and then pressing the <ENTER> button.
  • It is not possible to switch the style while images are displayed using Full Screen.
    First stop displaying the images, and then change the live style.

Question 18

No sound of the computer is heard from the display during displaying.

Answer

  • After installing this software, always reboot the system.
  • Sound is not output if the driver has been uninstalled.
  • If sound is not output from the internal speakers after you quit this software, make sure that [Internal Speakers] is selected in [Output] of [Sound] in [System Preferences].
    If it is not selected, manually switch to [Internal Speakers].

Question 19

The software's colors are not displayed properly and the characters are hard to read.

Answer

Check the [Colors] setting on the [Display] tab in [System Preferences].
Set [Colors] to "approx. 32000 Colors" or higher.
Images cannot be displayed at the [256 colors] setting.

Question 20

I cannot lower the display brightness.

Answer

Is a checkmark placed in the "Disable screen saver during displaying" checkbox?
Select [Option] on the launcher → [Settings], and if a check mark has been entered for "Disable screen saver during displaying", the brightness of the built-in display will not be lowered.

Question 21

With Mac OS Catalina, after using this application, it doesn't return to the registered wireless network.

Answer

I'm sorry to say it, but with Mac OS Catalina, it sometimes doesn't return to the registered wireless network after using this application. When this happens, you need to manually select the wireless network connection.