Below are answers to frequently asked questions about PT-TW371R projectors.
How do I set up and use the interactive function?
Please refer to the Whiteboard Software website here for information on how to set up and use the projector’s interactive function.
How do I adjust the zoom?
This projector is equipped with a fixed-focus lens and does not support an optical zoom function.
What screen sizes does the projector support?
The maximum screen size is 2.54 m (100 in). The minimum screen size is 1.27 m (50 in). For details, please see Operation Manual: Chapter 2 – Getting Started – Setting up – Screen size and throw distance – Projection distance here.
Do you sell wall-hanging brackets?
No, we do not currently sell an optional wall-hanging bracket.
Does the product support vertical installation?
No, it does not.
Does this product have Direct Power Off that allows the power to be turned off immediately after use?
Yes, it does.
Do you sell a carry bag for storing and carrying the projector?
We don’t currently sell an optional carry bag for this product. Please consider a suitable third-party alternative.
What is the maximum number of displayable colors?
This projector supports a maximum 16,770,000 colors.
Does this projector have a lens shift-function?
No, it doesn't.
Do you sell a lens cap as an option?
We do not sell an optional lens cap for this product at this time.
The <ON (G) / STANDBY (R)> power indicator is blinking green. Is something wrong?
No, there is nothing wrong. The power indicator is blinking green because the lamp is off with the power on, and the projector has entered a Ready condition with Power Management function activated. For more details on projector operating conditions, please see Operation Manual: Chapter 3 – Basic Operations – Powering on/off – Power indicator here.
The <WARNING> indicator is lit red and <ON (G) / STANDBY (R)> is lit orange. Is something wrong?
If the <WARNING> indicator is lit red and <ON (G) / STANDBY (R)> power indicator is lit orange, there is an abnormality in the iris’s contrast shutter circuit. Turn off the power, unplug the power cord from the AC outlet, and contact your dealer or point of purchase for assistance.
Can the projector be installed using ET-PKL100S/ET-PKL100H alone?
ET-PKL430B ceiling mount bracket attachment is required when using ET-PKL100S/ET-PKL100H.
Is it possible to disable image display without turning off the power?
Yes, you can temporarily disable image display by pressing the AV MUTE button on the remote control or the projector’s control panel. The image is displayed when the AV MUTE button is pressed again.
Does the projector support DIGITAL LINK?
No, it does not.
Why is a filter warning icon displayed on the projection screen?
This means that the time set in [Expand] -> [Filter counter] -> [Timer] on the main menu has been reached, and you are being prompted to clean the air filter unit. Before cleaning the filter, be sure to turn off the power. You can clear this warning by navigating to [Expand] -> [Filter counter] -> [Filter counter reset] in the main menu, selecting [Yes], and pressing the ENTER button. After making this adjustment, the filter counter will reset. For details, please see Operation Manual: Chapter 4 – Settings – [Projector setup] menu – [Filter counter] here.
The <WARNING> indicator is blinking orange and the filter warning icon appears on screen. Is something wrong?
If the <WARNING> indicator is blinking orange and the filter warning icon appears on screen every five minutes or so for 10 seconds, the inside of the projector is hot. The projector may turn off automatically after these warnings. Check if:
- The air intake and exhaust ports are blocked (clear if necessary)
- The projector is being used in a place where the temperature is too high
- The air filter is clogged (clean or replace if necessary).
After checking the above, and these warnings continue, turn the MAIN POWER switch to OFF, unplug the power cord from the AC outlet, and contact your dealer or point of purchase for assistance.
Is it possible to play video files using the Memory Viewer function?
No, it’s not possible to play video files using Memory Viewer. Memory Viewer supports still image files only. For details, please see Operation Manual: Chapter 5 – Operation of Function – Projecting with MEMORY VIEWER input – Images that can be played back with the Memory Viewer function here.
How do I check lamp usage time?
You can check the number of hours on your lamp light source by selecting [Lamp counter] on the information screen menu after pressing the INFO button on the remote control, or by selecting [Info.] via the main menu.
Is it possible to control multiple projectors with a single remote control?
Yes, up to six projectors can be controlled individually or simultaneously with one remote control by first setting the remote control code. To set up the projector, select [ALL] or a value from [Code 1] to [Code 6] in the [Expand] -> [Remote control] list in the main menu. To set up the remote control, press the IMAGE button 1–6 times while pressing and holding the MENU button. The number of times the IMAGE button is pressed corresponds to the remote control code as follows: Code 1 = one press, Code 2 = two presses, Code 3 = three presses, Code 4 = four presses, Code 5 = five presses, Code 6 = six presses. When the MENU button is released, the remote control code will change. If the MENU and IMAGE buttons are pressed and held at the same time for more than five seconds, the remote control code is reset to [ALL] (default), and all projectors can be controlled regardless of the ID number setting of the projector.
What is the difference between PT-TW371R and PT-TW351R?
The main difference is that the lamp features a longer usage life. TW351R has a lamp life of about 5,000 hours in NORMAL Mode and about 10,000 hours in ECO2 Mode, whereas TW371R has a lamp life of about 10,000 hours in NORMAL Mode and about 20,000 hours in ECO mode.
