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Document Scanner
Network Setting error
The unit displayed Cxx error
Please check the following.
Model : KV-N1058X / KV-N1058Y / KV-N1028X / KV-N1028Y / KV-S1058Y / KV-S1057C MK2 / KV-S1028Y / KV-S1027C MK2 / KV-S1037X / KV-S5078Y
Model : KV-N1058X / KV-N1058Y / KV-N1028X / KV-N1028Y / KV-S1058Y / KV-S1057C MK2 / KV-S1028Y / KV-S1027C MK2 / KV-S1037X / KV-S5078Y
| Error Code | Cause | Remedy |
|---|---|---|
| C00 | The scanner is offline. | Check the LAN Connection. |
| C08 C09 | The scanner cannot connect to the wireless access point. | Check the settings for your wireless access point. Place the scanner and your wireless access point close together. |
| C10 | The scanner cannot communicate with the computer. | Check the connection to the computer. |
| C20 | The IP address of the server or the network configuration is incorrect. | Check the following configurations
depending on the destination. ? FTP server ? Shared folder ? SMTP server |
| The server is down. | Check the status of the server. | |
| C21 | The server name or network configuration is incorrect. | Check the following configurations depending on the destination. ? FTP server ? Shared folder ? SMTP server |
| The server is down. | Check the status of the server. | |
| C22 | Login name or password of the server is incorrect, or you do not have permission to log in to the server. | Check the following configurations depending on the destination. ? FTP server ? Shared folder ? SMTP server |
| C23 | The path of FTP server or Shared folder is incorrect. | Check the following configurations depending on the destination. ? FTP server ? Shared folder |
| C24 | Network data transfer was aborted. | Check the following network settings. ? Connection between the LAN and server ? SMTP server authentication ? Whether the output file name already exists in the destination folder ? Read/write access to the destination folder and available disk space |
| Check the following configurations depending on the destination. ? FTP server ? Shared folder |
||
| C30 | The size of image data exceeds the limit. | Change the e-mail file size limit. ? SMTP server |
| Reduce the number of documents or decrease the scanning resolution. | ||
| C40 | Fax Service has not been configured. | Setup Scan to Fax service via Configuration Web. |
| C41 | User name and password for the server have not been configured. | Set the user name and password (SMTP-AUTH/POP Before SMTP) for the user account (access restrictions) via Configuration Web. |
| C60 | The scanner cannot communicate with the scan server. | Check scan server's login status and check the connection with the scan server. |
| If the host name is set as the computer name, try to input the IP address instead. | ||
| Check that Image Capture Plus (version 3.7 or later) is installed on the scan server. | ||
| C61 | Image Capture Plus cannot be used with the specified scanner settings to scan via the Scan Server. To use the specified settings, content from the server option CD-ROM must be installed and set up the scan server. | Purchase the server option CD-ROM (Product number: KV-SS094). |
| C62 | The scan server registered cannot be used. | Use the Scan Server Setting Tool to configure the server. |
| C63 | Image Capture Plus cannot be used with the specified scanner settings via "Scan to PC". To use the specified settings, optional CD-ROM content must be installed. | Purchase the optional CD-ROM (Product number: KV-SS092 or KV-SS093). |
| C64 | Image Capture Plus cannot be used with the specified output settings. To use the specified settings, the latest version of Image Capture Plus is required. | Install the latest version of Image Capture Plus. |
| C70 | Image Capture Plus is in use. | Please wait a moment and try again. |
| C71 | Scan server is currently processing another job. | Please wait a moment and try again. |
| C72 | An error occurred while scanning with Image Capture Plus. | After initializing Image Capture Plus, click [Help] - [Display Logs] to check the error details. |
| C73 | An error occurred while transferring via Image Capture Plus. | After initializing Image Capture Plus, click [Help] - [Display Logs] to check the error details. |
| C74 | The size of image data exceeds the limit for Scan Server scanning. | Change the limit of e-mail size. ? SMTP server |
| Reduce the number of documents or decrease the scanning resolution. | ||
| C80 | The size of image data exceeds the limit. | Reduce the number of documents or decrease the scanning resolution. |
| C81 | The number of scanned pages exceeds the limit. | Reduce the number of documents. |
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